Online Purchasing Terms and Conditions | HMA

Online Purchasing Terms and Conditions


Prices can be toggled between NZD and AUD by using the switches on the right of the page. Make sure you have the correct currency selected before continuing with checkout.

Prices listed include all costs (such as 15% GST for New Zealand customers and 10% GST for Australian customers) but NOT the cost of postage. The prices for products displayed on the site are current but are subject to change at any time.


The estimated cost of postage is $8 for New Zealand orders and $16.00 for Australian and other international orders. This cost of postage is only an estimate and may be subject to change depending on the weight and number of items ordered. Shipping cost is calculated on checkout using the shipping cost calculator.

Delivery Timeframes

Credit Card Transactions

International standard SSL128-bit encryption software is used. This means any credit card information sent will be encrypted at the time it is entered and when in transit and will remain totally confidential. Credit card information is for online payment when purchasing products online and will not be made available to any third party. Subsequent orders will require re-entry of credit card details.

The following credit cards are accepted: Visa, Mastercard

If problems are experienced using the site or paying for product online please contact us.

Cancellation/Refund Policy

As goods are normally posted out by the end of the day after an order is made through the website, there will be no cancellation/refund available.

HMA’s Obligations

It is the obligation of HMA with whom any purchase order is placed to fulfil the order, arrange delivery, and fulfil the guarantee obligations in these terms and conditions.

Delivery Service

All orders placed through this online shopping facility will, for your convenience be confirmed after placement. You will be advised when the order has been dispatched and when to expect delivery. Confirmations and delivery details will be communicated by email where an email address has been supplied. Every effort will be made to despatch orders within seven days of receipt. The retailer will not be responsible for any delays incurred for reasons beyond the retailer’s control.


HMA will ensure that the product supplied is in accordance with details of the product appearing on the website and that product arrives in good condition. In the unlikely event that you are dissatisfied with the product, please contact HMA immediately. At HMA’s discretion we may either replace the goods or provide you with a refund. Authorisation must be obtained before returning any goods to HMA.

Limitation of Liability

As purchaser of any product displayed on this website it is expected that you will use the items for the purpose for which they are intended and designed. No responsibility is accepted for any abuse of product or use for a purpose not intended. No liability will arise in respect of product supplied whether in contract, tort or by reason of any statutory obligation or otherwise for any loss or injury howsoever arising and which is caused, contributed to, or attributable to the product or any defects in them or any negligent act or omission on the part of the retailer of product.


Personal and credit card details are required when placing an order so that the order can be completed and purchases shipped as quickly as possible. For events and ticketing, we require the collection of information such as names and contact information for the purpose of contacting participants of the event with event resources and login information.
Once an order has been transmitted online, it will be secured by a specific encryption process protecting your personal details. This means your personal information is immediately isolated on a secure server behind our file and not accessible from the internet. See Privacy Policy for further details.

Applicable Laws

Any purchase made through this online shopping facility is governed by the laws of New Zealand and the Courts of New Zealand shall have the sole and exclusive jurisdiction to hear and determine all disputes in connection with anything arising from a purchase of any product offered on the site.

Location/Contact Details

Jo Dennen
15 Cass Bay Place


PO Box 604
Christchurch 8140